As the project manager, you have a statement of work in hand and an anxious customer ready to kickoff the project. You’ve already put together a project schedule to get the project moving forward and you’ll continue to refine it as more details emerge. The next thing you must do is ensure that you and your customer define as many requirements as possible and in as much detail as possible. A colleague of mine once said “requirements are the lifeblood of project management templates ” and that is definitely true. I’ve witnessed projects taking horrible turns for the worse when it became apparent that the requirements had not been adequately defined.